It is very important that all caregivers understand the procedures and policies pertaining to a patient's hospitalization. Virginia Home Care Services will not pay caregivers when the client you are working with is in the hospital or admitted to a medical facility. Personal care services shall not be billed to include time the individual is receiving hospital emergency room care or during emergency transport of the individual to such facilities and/or hospitalization. It is very important that you understand, you cannot work if your client goes into the hospital or any other medical facility where they are admitted. If your client is admitted to the hospital, you must call Virginia Home Care Services to report the information.